FAQs

Online Banking FAQs

What types of account can I open online?

We do not open accounts online. All accounts are opened in person with one of our Customer Service Representatives. For all new customers we conduct a review of ChexSystems to verify your identity and to help us understand how you have handled your accounts at other banks.

How do I sign up for Online Banking?

Please Click “Enroll” under the sign in box on our homepage.

Is Online Banking Free?

Online Banking is free for all of our customers.

How do I reset my Online Banking Username, Security Questions or Password?

You can use the Forgot Password link on the website or Contact Customer Service at (251) 575-4555 during regular business hours.

General FAQs

How can I pay my loan online?

You can transfer money from your PEB checking or savings account to your loan using online banking or you can pay online from another institution using the following link.  

Pay Online

What is Peoples Exchange Banks routing number?

Peoples Exchange Bank’s routing/ABA number is 062102593

How do I contact Customer Service?

You can contact us at (251) 575-4555 during our business hours (M-TH 9am to 4pm or Friday 9am to 6pm).

Or Contact us directly from the website.

Where can I download the PEB mobile app?

You can go to the App Store or Google Play store and download the Touch Banking App for personal Banking and the PEB Business App for Business Mobile Banking. We have linked to these Apps on our Online Banking pages.

How Quickly will I receive Online Banking access once my account has been opened?

Immediately. You have access to Online Banking Immediately after account opening.

I know I have a per day limit on my debit card, how do I get it raised temporarily?

The limit on your Debit Card can be raised by contacting one of our Customer Service Representatives at (251) 575-4555.

How do I dispute a transaction on my account?

Give us a call at (251) 575-4555 and ask for Customer Service.